Privacy policy
Last updated: September 1, 2026
This Privacy Policy describes how RPM Coffee (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://www.rpm.coffee/, or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the revised Privacy Policy on the Site and update the “Last updated” date above, as required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce our terms and policies, protect the Services, and protect our rights and the rights of our users and others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you submit directly to us through the Services may include:
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Basic contact details, including your name, address, and email address.
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Order information, including your name, billing address, shipping address, payment confirmation, and email address.
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Account information, including your username, password, and security information.
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Shopping information, including products you view, add to your cart, purchase, or add to a wishlist.
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Customer support information, including information you choose to provide when communicating with us.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services, referred to as “Usage Data.”
To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and information about your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
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Companies that support our Site and Services, including Shopify.
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Payment processors that collect payment and billing information necessary to process transactions and fulfill orders.
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Analytics, advertising, and technology providers that may collect information when you visit our Site, interact with our Services, open or click on emails from us, or interact with our advertisements.
These technologies may include pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy.
We are not responsible for the accuracy of information provided by third parties or for third parties’ privacy policies or practices. For more information, please see the Third-Party Websites and Links section below.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Products and Services
We use your personal information to provide the Services and fulfill our contractual obligations to you, including to:
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Process payments.
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Fulfill and manage orders.
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Send notifications related to your account, purchases, returns, exchanges, or other transactions.
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Create, maintain, and manage your account.
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Arrange shipping.
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Facilitate returns and exchanges.
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Enable product reviews and other customer features.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending promotional communications by email and displaying advertisements for our products or services.
We may also use information about your interactions with our Site to better personalize our Services and advertising on our Site and on third-party websites.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications.
Security and Fraud Prevention
We may use your personal information to detect, investigate, prevent, or respond to fraudulent, illegal, or malicious activity.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend that you do not share your username, password, or other account access information with anyone.
If you believe your account has been compromised, please contact us at contact@rpm.coffee.
Communicating With You
We use your personal information to provide customer support, respond to your questions and requests, improve our Services, and maintain our relationship with you.
Cookies
Like many websites, we use Cookies on our Site.
For information about cookies used in connection with Shopify, you may review Shopify’s cookie policy at:
https://www.shopify.com/legal/cookies
We use Cookies to operate and improve our Site and Services, including to remember your actions and preferences, perform analytics, understand how customers interact with the Site, and optimize our Services.
We may also allow third-party service providers and business partners to use Cookies or similar technologies to help provide, measure, and personalize services and advertising.
Most browsers automatically accept Cookies by default. You can change your browser settings to remove, reject, or restrict Cookies.
Please note that blocking or removing Cookies may affect your experience on the Site and may cause certain features or functionality to become unavailable or work incorrectly.
Blocking Cookies may also not completely prevent information from being shared with certain third-party providers or advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy.
These circumstances may include:
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Vendors and service providers that perform services on our behalf, such as website hosting, IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
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Business and marketing partners, including Shopify and advertising or analytics providers, when necessary to provide, improve, measure, or promote our Services.
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Third parties at your direction or with your consent, such as shipping providers, social media platforms, or account integration providers.
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Affiliates or companies within our corporate group, where applicable and necessary to operate our business.
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Legal, regulatory, or business purposes, including responding to subpoenas, warrants, court orders, or other lawful requests; enforcing our terms and policies; protecting our rights or the rights of others; or in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.
The categories of personal information that may be disclosed include:
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Identifiers, such as basic contact details and account information.
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Commercial information, such as order history, shopping information, and customer support interactions.
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Internet or similar network activity, including Usage Data.
Recipients may include service providers, payment processors, fulfillment providers, analytics providers, business and marketing partners, and affiliates.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to submit product reviews or other user-generated content.
If you choose to submit content to a public area of the Services, that content may be publicly accessible.
We do not control who may access information you choose to make publicly available and cannot guarantee that third parties who access that information will respect your privacy or keep the information secure.
We are not responsible for the privacy or security of information that you voluntarily make public or for the use or misuse of that information by third parties.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not owned or controlled by RPM Coffee, we encourage you to review that third party’s privacy policy, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.
Information that you provide through public or semi-public third-party platforms, including social media platforms, may also be visible to other users and may be used by those third parties according to their own policies.
The inclusion of a third-party link on our Site does not necessarily imply endorsement of that third party or its content.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at contact@rpm.coffee to request deletion of that information.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures to protect personal information.
However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet or through electronic communications may also not be completely secure during transmission. We recommend that you do not send highly sensitive or confidential information through unsecured communication channels.
How long we retain your personal information depends on several factors, including whether we need the information to:
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Maintain your account.
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Provide the Services.
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Complete or document transactions.
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Comply with legal obligations.
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Resolve disputes.
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Prevent fraud.
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Enforce our agreements and policies.
When personal information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with applicable law.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances as provided by applicable law.
Right to Access or Know
You may have the right to request access to personal information that we maintain about you, including information about how we use and disclose it.
Right to Delete
You may have the right to request that we delete certain personal information that we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information we maintain about you and, where applicable, request that it be transferred to another party.
Right to Opt Out of Certain Processing
Depending on applicable law, you may have the right to opt out of certain uses of your personal information, including certain forms of targeted advertising, sale, or sharing of personal information.
Where supported, browser-based privacy signals such as Global Privacy Control may also be recognized in accordance with applicable law.
Restriction of Processing
You may have the right to ask us to stop or restrict certain processing of your personal information.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
Appeal
Where applicable, you may have the right to appeal a decision we make regarding a privacy request.
Managing Communication Preferences
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.
Even if you opt out of promotional communications, we may continue sending non-promotional communications when necessary, including messages concerning your account, transactions, orders, or customer service requests.
You may exercise applicable privacy rights through options available on our Site or by contacting us at contact@rpm.coffee.
We will not discriminate against you for exercising your privacy rights.
We may need to request information to verify your identity before processing certain privacy requests.
Where permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf. We may require proof that the agent has permission to act for you and may require you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
Complaints
If you have questions or complaints about how we process your personal information, please contact us at contact@rpm.coffee.
If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, or processed outside the country where you live, including in the United States.
Your personal information may also be processed by employees, service providers, vendors, and partners located in other countries.
Where applicable, international transfers of personal information will be made using legally recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, equivalent contractual safeguards issued by competent authorities in the United Kingdom, or other mechanisms permitted by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us by email: